Frequently Asked Questions

1. Where will the on-site repairs be?

The service site will be located next to the main entrance to the clinic . 

2. The drop off time of 7:30 to 9 am does not work for my schedule, what can I do?

Please reach out to us at James@mendbicycles.com to make arrangements to drop off your bike after the scheduled drop off period. We will do our best to accommodate your schedule, but the later you drop off the bike the more difficult it is to return it to you by the end of our service day.  

3. How long will it take for me to get my bike back?

Generally, bikes dropped off with us by 9 am are ready to ride home before 4pm on the same day. If for whatever reason we do not have the parts or materials to compete the repair we will contact you and work with you on planning your commute.

4. How much will my visit cost?

Your two Subsidized Complete Tune Ups are provided at no charge by Seattle Children's. Most repairs will require some additional parts or labor, which is offered at a discount to you through the Staff Bicycle Service Center. All parts and accessories are at least 10% off and all additional labor is 50% off.

5. I will need some parts, do you have what I need?

Our mobile van is a fully stocked bike shop, we have most of what the average bike repair needs. Some riders and some bikes need things that we do not have on hand. If we don't have it with us at Children's or at our shop in Wedgwood we can order it for you and have your bike back to you in a few days.

6. How do I pay?

We accept all major credit cards, Apple Pay, etc. We will communicate with you regarding your repair via text. We also accept payment through a secure link sent via text as well.